BetRino Privacy Policy

At BetRino, we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at betrino.com. We encourage you to read this document carefully. By using our platform, you acknowledge that you have reviewed and understood our data practices as described here.

BetRino is operated by ProgressPlay Limited, a company registered in Malta (C58305), with offices at Soho Office 3A, Punchbowl Centre, Elia Zammit St, St. Julians STJ3154, Malta. Payment processing services are provided by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA. We are licensed by the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account number 39335). As a regulated operator, we take our obligations regarding data protection with the utmost seriousness.

Information We Collect

When you register an account, use the BetRino casino login page, or interact with our services, we may collect a range of personal information about you. We gather this data to deliver our services effectively, meet our legal obligations, and protect the integrity of our platform.

Personal Identification Data

Full name, date of birth, and nationality
Home address, email address, and telephone number
Government-issued identification documents (passport, driving licence, utility bills) required for KYC verification
Username and password created during registration

Financial and Transaction Data

Deposit and withdrawal records, including payment method details
Transaction history across all payment methods (Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, Payz, Paysafecard, and others)
Bonus redemptions, including any BetRino bonus code or BetRino promo code usage

Technical and Behavioural Data

IP address, browser type, device type, and operating system
Pages visited, session duration, and in-platform navigation patterns
Information collected via cookies and similar tracking technologies
Data generated through our BetRino app and mobile platform

Communications Data

Records of your interactions with our BetRino live chat support team (available 24/7)
Email correspondence sent to and from our support addresses
Feedback, complaints, and responsible gaming requests submitted to our team

How We Use Your Information

We at BetRino use the personal data we collect for clearly defined purposes. We do not sell your data to third parties, and we process it only as permitted under applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Account management: To create, maintain, and manage your player account, including processing your BetRino casino login and verifying your identity
Service delivery: To provide access to our full catalogue of games — including BetRino slots, live casino tables, sports betting, and jackpots
Financial transactions: To process deposits, withdrawals, and payments securely via our approved payment partners
Regulatory compliance: To conduct Know Your Customer (KYC) checks, anti-money laundering (AML) screening, and age verification (we do not permit anyone under 18)
Responsible gambling: To monitor play patterns, enforce self-exclusion requests (including GamStop), and proactively identify at-risk behaviour
Marketing communications: To send you relevant offers, such as BetRino bonus updates, BetRino free bets, or promotional news — only where you have consented or where a legitimate interest applies
Customer support: To respond to your enquiries, resolve disputes, and process ADR complaints via eCOGRA
Platform improvement: To analyse usage patterns, optimise our BetRino app experience, and enhance site functionality

Legal Basis for Processing

Our BetRino platform processes your data under the following legal grounds:

Contractual necessity: Processing required to fulfil our obligations to you under our Terms and Conditions
Legal obligation: Compliance with regulatory requirements under our MGA and UKGC licences
Legitimate interests: Fraud prevention, security monitoring, and service improvement
Consent: For marketing communications and non-essential cookies, where we have obtained your explicit consent

Data Sharing and Third Parties

We share your data only where necessary and always under appropriate data protection agreements. We may disclose your information to:

Payment processors, including Babaloo Limited and TrueLayer, to facilitate transactions
Identity and fraud verification services for KYC and AML compliance
Our game providers (NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, and others) to the extent necessary for service delivery
Regulatory authorities, including the MGA and UK Gambling Commission, as required by law
Our ADR provider, eCOGRA, in the event of a formal dispute
GamStop and other responsible gambling services where self-exclusion is requested

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our regulatory obligations. Under our UKGC licence, we are generally required to retain transaction and identity records for a minimum of five years. If your account becomes dormant (inactive for 12 or more months), a maintenance fee of £5 per month may apply, and we will continue to store your data in accordance with our legal obligations until it is no longer required.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience, remember your preferences, and analyse site performance. We use both first-party and third-party cookies. You may manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Your Rights

As a data subject under applicable UK and EU privacy legislation, you hold the following rights in respect of your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete information
Right to erasure: You may request deletion of your data, subject to our legal retention obligations
Right to restrict processing: You may request that we limit how we use your data in certain circumstances
Right to data portability: You may request that we transfer your data to another controller in a structured, machine-readable format
Right to object: You may object to processing based on legitimate interests, including direct marketing
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team via customersupport@instantgamesupport.com or through our 24/7 BetRino live chat service. For responsible gambling matters, please write to playerrelationship@instantgamessupport.com. Formal complaints may be directed to complaints@instantgamesupport.com.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our systems use industry-standard encryption, and access to your data is restricted to authorised personnel only. However, no method of transmission over the internet is entirely secure, and we encourage you to keep your BetRino casino login credentials confidential at all times.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. We will notify you of any material changes by posting the revised policy on our website. We encourage you to revisit this page periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. We are available 24/7 via our BetRino live chat on the website, or you may email us at customersupport@instantgamesupport.com. Our registered address is ProgressPlay Limited, Soho Office 3A, Punchbowl Centre, Elia Zammit St, St. Julians STJ3154, Malta.

Content updated: July 13, 2026